Privacy Policy

Privacy Policy

Last Updated: 18 May 2026

JJ Lawson Customs & Freight Brokers Pty Ltd (“JJ Lawson”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect personal information including:

• Name
• Company name
• Email address
• Phone number
• Billing and payment information
• Shipping and customs documentation
• IP address and browser/device information
• Website usage and analytics data

Information may be collected when you:

• contact us
• request a quote
• make a payment
• submit forms through our website
• use our services
• browse our website

Cookies and Tracking Technologies

Our website may use cookies and similar technologies, including third-party analytics and tracking tools, to improve website functionality, analyse traffic, and support marketing activities.

These technologies may include:

• Google Analytics
• Meta/Facebook Pixel
• embedded third-party services
• payment gateway technologies
• session and preference cookies

Cookies may collect information such as:

• IP address
• browser type
• pages visited
• referring website
• time spent on pages
• device identifiers

You can manage or disable cookies through your browser settings. Depending on your location, you may also be presented with a cookie consent banner allowing you to manage your preferences.

How We Use Your Information

We use personal information to:

• provide customs and freight services
• process payments
• respond to enquiries
• manage customer relationships
• improve our website and services
• comply with legal and regulatory obligations
• detect fraud and maintain website security

Disclosure of Information

We do not sell personal information in the traditional sense.

We may disclose personal information to:

• payment processors
• IT and website service providers
• analytics providers
• customs and government authorities
• logistics and transport partners
• professional advisers
• regulators or law enforcement where required by law

Some service providers may store or process data outside Australia.

Do Not Sell or Share My Personal Information

Certain privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), may classify some analytics or advertising technologies as “sharing” personal information.

If applicable, users may request to opt out of such tracking or sharing by contacting us at:

accounts@jjlawson.com.au

You may also use browser privacy settings or Global Privacy Control (GPC) signals where supported.

Global Privacy Control (GPC)

Where technically feasible, we aim to recognise and honour browser-based Global Privacy Control (GPC) signals that communicate a user’s privacy preferences.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

• access personal information we hold about you
• request correction of inaccurate information
• request deletion of personal information
• object to certain processing activities
• withdraw consent
• opt out of certain tracking technologies

To exercise any privacy rights, contact us at:

accounts@jjlawson.com.au

Security

When payments are made to JJ Lawson Customs & Freight Brokers Pty Ltd, financial details are processed through secure payment systems using industry standard encryption technology, including SSL encryption where applicable.

While we take reasonable steps to protect information, no method of transmission over the internet is completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Privacy

Our website and services are not directed toward children under the age of 16. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

Refunds Policy

Refund requests are assessed individually and are subject to our Trading Conditions, which are available upon request.

Transaction Currency

All transactions are processed in Australian Dollars (AUD). Other currencies, including USD, may be accepted upon request.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have questions regarding this Privacy Policy or our handling of personal information, please contact:

JJ Lawson Customs & Freight Brokers Pty Ltd
Email: accounts@jjlawson.com.au